Refund policy

We want you and your pet to be happy with your order. If you have any problem with your purchase, or if you changed your mind, please contact us.

Returns, refunds and order issues

Whether your order arrived damaged, defective, is not the product you ordered, did not arrive, or you simply want to cancel or return your purchase, please email us at support@tryvigorpet.com with your order number. Our team will review your request and reply with the next steps.

Subscription charges

If you believe you were charged for a subscription after cancelling, please email us at support@tryvigorpet.com with your order number and our team will review it.

How refunds are issued

Approved refunds are issued to your original payment method. The time it takes for the refund to appear on your statement depends on your bank.

Contact

For any refund request or question, email us at support@tryvigorpet.com.

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